Information we process
We process account details such as your name, email address, language and security information when you create or use an account.
Family workspaces may contain people, relationships, dates, places, photographs, stories and other records that you or invited family members choose to add. Technical records such as device, session, audit and security events may also be processed to operate and protect the service.
How information is used
- Provide family-tree, invitation, search, media and account features.
- Protect accounts, investigate abuse and maintain reliable audit records.
- Respond to support, privacy and correction requests.
- Improve the service using appropriately limited operational information.
Visibility and sharing
Family workspaces begin private. Access depends on membership and role, and you should invite only people you trust. Information about living people and minors should be handled with particular care.
Public heritage and public family-tree information appears only through separate visibility settings and publication choices. We do not treat a shared last name, gotra or place as authorization to view private records.
Service providers and transfers
We may use infrastructure, storage, email, security and monitoring providers to operate HamroBansa. They should receive only the information needed for their role and be subject to appropriate contractual and security safeguards.
Because families may use HamroBansa from different countries, information may be processed outside the country where it was entered. Applicable safeguards should be reviewed as hosting and providers change.
Retention and deletion
Information is retained while it is needed to provide the service, meet legitimate security and recordkeeping needs, or resolve disputes. Account, family and export deletion workflows may include a limited recovery or retention period before permanent removal.
Backups and security logs may take additional time to expire. Some records may be retained when required to prevent fraud, enforce rights or meet legal obligations.
Your choices
- Review and update account and family-workspace information available to you.
- Control invitations, roles and supported privacy or publication settings.
- Request an export, correction or deletion through the available account tools.
- Contact us about access, privacy or an unresolved concern.
Security and policy changes
We use technical and organizational safeguards intended to protect the service, but no online system can guarantee absolute security. Use a strong password, protect your devices and report suspicious access promptly.
We may update this policy when the service, providers or legal requirements change. Material updates should be communicated through the website or app with a revised effective date.